Swissquote Light – Review, Test and Complete Analysis (September 2025)

Swissquote is a Swiss online bank renowned for its trading and asset management services. It now offers Bright and Light debit card packages to meet the everyday banking needs of its users in Switzerland.

This review analyzes Swissquote’s new Bright and Light packages. The aim is to assess their competitiveness on the Swiss market, focusing on rates, features and customer service quality.

Light

free

This package includes a virtual Mastercard® debit card designed for users who prefer online transactions:

• Free: free pompte with no fees or commissions for online payments.
• Multi-currency compatibility: funds can be managed in several currencies.
• Digital banking:
  • Free SEPA transfers (in euros only)
  • QR-bill payments
• Intuitive interface: simplified account and card management

Bright

CHF 6.90/month (free for the first 6 months)

This package includes a physical and digital Mastercard® debit card, offering a full range of banking services:

• Free withdrawals: 5 free withdrawals per month in Switzerland.
• Free payments: payments in 13 currencies at no extra charge.
• Cashback: refunds on certain transactions.
• Multi-currency: accounts in CHF and 12 other currencies (USD, EUR, GBP, etc.).
• Current banking services:
  • Free SEPA transfers
  • QR-bill payments
  • Direct debit management
• Priority support

• Banking services are provided by Swissquote Bank SA, authorized by FINMA.
• Swiss deposit protection insurance up to CHF 100,000 in the event of bankruptcy.
• The data is stored in Switzerland.

Promo Code

Use promo code XXXXXX to receive CHF XX when you open your account.

Free account ✔︎

Receive CHF XX

Registration process:

• Registration steps:
  • Online registration via website or mobile app.
  • Identity verification by document upload.
  • Quick activation of account and cards.
  • Online form: You can also register by filling in the Swissquote online form.
    
• Application links:
  • Swissquote application for iOS
  • Swissquote application for Android
  • Swissquote application for Huawei AppGallery

Requirements: Valid ID, proof of address and basic personal information.

Swissquote virtual card:

Swissquote physical and digital card:

In a nutshell:

• Works with Apple Pay / Google Pay / Samsung Pay.
• Push notification available for card payments.

Card types:

• Bright: Debit Mastercard (physical and digital)
• Light: Virtual Debit Mastercard®

Features and benefits:

• Bright:
  • Free withdrawals in Switzerland (5 per month)
  • Payments in 13 currencies at no extra charge
  • Cashback on certain transactions
• Light:
  • Free online transactions
  • Multi-currency compatibility
  • Quick and easy to use

Account management

• Tracking balances and transactions
• Categorizing expenses
• Customized account alerts: You can set up alerts for different activities on your account, such as important transactions or low balances. This helps you stay informed and proactively manage your finances.

Payments and transfers

• QR-bill payments
• SEPA transfers (in euros only)
• Domestic transfers and payments
• International transfers in various currencies
• Fast international transfers: If you need to transfer money abroad, the application offers free SEPA transfers and transfers in several currencies. For example, sending euros to a friend in France is simple and free of charge with the Bright package.

Additional banking services

• Savings tools
• Investment: advanced trading tools for equities, bonds, ETFs, commodities, currencies and crypto-currencies
• Personalized financial advice

Swissquote offers no interest rate in CHF up to 500,000.

Swissquote also offers the use of TWINT, a mobile payment application that is very popular in Switzerland. With TWINT, you can :

• Contactless payments: make payments in stores using your smartphone.
• Money transfers: send and receive money instantly between TWINT users.
• Online payment: pay easily on merchants’ websites participating in TWINT.
• Credit recharge: recharge your TWINT account directly from your Swissquote account.

Links to TWINT applications:

• TWINT application for iOS
• TWINT application for Android

Ease of use abroad: the Bright card is particularly advantageous for travellers thanks to its low withdrawal fees and wide international acceptance.

Fees and exchange rates: currency conversion fees of 0.95% for both cards, with competitive withdrawal fees abroad.

We contacted Swissquote’s customer service by various means to assess their responsiveness and efficiency:

• Telephone: telephone support is available Monday to Friday, 8am to 6pm. When we called, we were pleasantly surprised by the agent’s speed and competence. Our problem was solved within minutes.
• Email: We tested the email support by sending a detailed question. We received a complete and helpful response in less than an hour, demonstrating great responsiveness.
• Online chat: online chat has come in handy for quick questions. Agents are professional and efficient, providing accurate answers.

• Neon: Offers free account management fees, but higher currency conversion fees.
• Zak: Offers similar services with competitive pricing, but slightly lower service coverage.

Strengths and weaknesses: Swissquote stands out for its multi-currency options and cashback, while Neon and Zak offer more extensive freebies on certain operations.

11

Conclusion: to choose or not to choose Swissquote

Choose Swissquote?

Swissquote, with its Bright and Light packages, offers services similar to those of neo-banks, but it remains to be seen in practice. The Swissquote app receives a majority of negative reviews on the two main download platforms: App Store and Google Play. Users regularly express frustration over technical issues and an unsatisfactory experience on various levels. To sum up:

App Store

App Store reviews show widespread dissatisfaction:

• Negative opinions: 8/8 (100%)
• Common problems: security errors, inability to launch the application, insufficient customer service, confusing user interface, blocked crypto-currency withdrawals, and connection problems.
• Link to App Store reviews: Swissquote App Store reviews

Google Play

Reviews on Google Play also reveal a majority of negative reviews:

• Negative opinions: 12/15 (80%)
• Frequent problems: bugs, lack of intuitiveness, responsiveness issues, and reviews of the crypto platform.
• Link to Google Play reviews: Swissquote Google Play reviews

Comparison with other neo-banks

In comparison, other neobanks like Neon, Zak, Revolut, and N26 receive generally more positive reviews. For example, Neon is often praised for its intuitive interface and transparent fees, while Revolut is appreciated for its multi-currency options and competitive exchange rates. Although these banks also have their critics, particularly regarding customer support, they generally manage to satisfy a larger proportion of their users.

General conclusion

Customer reviews of the Swissquote application reveal recurring problems that require major improvements. The main points to address include:

1. Security problems: Resolve security errors and ensure a stable connection.
2. Interface ergonomics: Improve the intuitiveness and user-friendliness of the application.
3. Customer service: Improve the responsiveness and efficiency of customer support.
4. Technical features: Resolve persistent bugs and ensure the proper functioning of features, particularly cryptocurrency transactions and transfers.

Swissquote should focus on these areas to restore customer satisfaction and strengthen the reliability of its mobile application.